Contact Us
Thank you for choosing The Basic Stitch for all your modern, reusable cloth diapering needs! We are committed to providing you with the highest quality products and customer service.
There are several ways to get in touch with us for any assistance or inquiries:
- Website Chat Feature: You can conveniently reach out to us using the website chat feature located in the bottom left-hand corner of our website. Our dedicated support team is available to assist you with any questions or concerns during business hours Monday-Friday. After business hours? No worries! Your chat message might be answered anyways but will definitely be answered the following business day. If you do not remain on the chat, any responses will be sent via the email you provide the chat.
- Email Support: For additional assistance, you can also email us at admin@basicstitchco.com. Our team will respond as soon as possible to your email during business hours Monday-Friday.
- Facebook VIP Group: We have an awesome community of parents over on Facebook that we'd love for you to join and chat with us! "The Basic Stitch VIP" on Facebook
- We also would love for you to visit our FAQs page and other policy pages like shipping & returns, where you may find answers to commonly asked questions.
For returns or exchanges, please initiate the process using the website chat feature or email. If you need to ship your return or exchange, please send it to:
The Basic Stitch
4961 Green Valley Rd.
Huntington, WV 25701
Please ensure that the original packing slip or a note with your order number, email address, and reason for return is included to avoid any delays in the process.
We appreciate your trust and love for The Basic Stitch and look forward to serving you. Thank you for being a part of our community!
Much love,
The Basic Stitch Team